Privacy Policy

1. Introduction

Vulkify ("we," "us," "our") operates the website vulkify.com, the application at app.vulkify.com, and the SMS-based AI assistant accessible at 815-VULKIFY (815-885-5439) (collectively, the "Service"). This Privacy Policy explains what information we collect, how we use it, how we share it, and your choices regarding your information.

By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use the Service.

2. Information We Collect

Information You Provide Directly:

When you create an account, subscribe to a plan, or use the Service, we may collect:

• Account Information: Name, email address, phone number, company or property name, and billing information (processed securely by Stripe; we do not store your full credit card number).
• Property Information: Street address, city, state, and zip code of properties you manage or own.
• Tenant Information: Name, email address, phone number, lease start and end dates, and property address of tenants added by landlords.
• Contractor Information: Name, email address, phone number, and specialty of contractors added by landlords.
• Maintenance Requests: Descriptions of maintenance issues, property addresses, photos (if provided), and urgency level.
• SMS Messages: Text messages sent to and received from our 815-VULKIFY number, including conversation history used to provide AI-powered troubleshooting assistance.

Information Collected Automatically:

• Usage Data: Pages visited, features used, time and date of access, and referring URLs.
• Device Information: Browser type, operating system, IP address, and device identifiers.
• SMS Metadata: Phone numbers, timestamps, and message delivery status associated with text messages sent through the Service.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service, including AI-powered troubleshooting via SMS.
• Process maintenance requests and facilitate communication between tenants, property owners, and contractors.
• Send transactional notifications, including maintenance request updates, bid notifications, and onboarding messages via email and SMS.
• Process payments and manage subscriptions through our payment processor, Stripe.
• Improve and personalize the Service, including training and improving our AI troubleshooting assistant.
• Respond to customer support inquiries.
• Comply with legal obligations and enforce our Terms of Service.

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Between Users of the Service: When a landlord approves a contractor's bid, we share relevant contact information between the tenant and the contractor to facilitate the repair. Landlords can see their tenants' contact information and maintenance request history.
• Service Providers: We use third-party services to operate the platform, including Supabase (database), Vercel (hosting), Stripe (payment processing), Resend (email delivery), Twilio (SMS delivery), and Anthropic (AI processing). These providers only access your data as necessary to perform their services and are bound by their own privacy policies.
• AI Processing: SMS conversations and maintenance request descriptions are processed by Anthropic's Claude AI to provide troubleshooting assistance. Anthropic processes this data in accordance with their privacy policy and data use agreements.
• Legal Requirements: We may disclose your information if required by law, legal process, or government request, or to protect the rights, property, or safety of Vulkify, our users, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. SMS and Messaging Privacy

When you or your tenants interact with Vulkify via SMS (815-VULKIFY):

• Text messages are stored to maintain conversation context and provide continuous assistance.
• Messages may be processed by AI systems (Anthropic Claude) to generate troubleshooting responses.
• We do not share SMS conversation content with third parties for marketing purposes.
• Standard messaging rates from your carrier may apply.
• You can stop receiving messages at any time by texting STOP to 815-VULKIFY.
• Opting out of SMS will not affect your ability to use the web-based features of the Service.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. Maintenance request records and conversation history are retained for up to 3 years after account closure to support dispute resolution and service improvement. You may request deletion of your data at any time by contacting support@vulkify.com.

7. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS/SSL), secure database hosting, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct inaccurate information.
• Deletion: You may request that we delete your personal information, subject to certain exceptions.
• Opt-Out of SMS: Text STOP to 815-VULKIFY at any time.
• Opt-Out of Email: Use the unsubscribe link in any marketing email, or contact us directly.

To exercise any of these rights, contact us at support@vulkify.com. We will respond within 30 days.

9. Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us at support@vulkify.com and we will promptly delete it.

10. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of the Service after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Vulkify
Email: support@vulkify.com
Website: vulkify.com
SMS: 815-VULKIFY (815-885-5439)